FAQs About Returns & Exchanges
Frequently Asked Questions About Returns & Exchanges
What is your return policy?
What is your return policy?
Unopened and unused products can be returned within 30 days of delivery.
Do you accept returns on opened items?
Do you accept returns on opened items?
Due to product safety regulations, opened items are not eligible for return.
How do I start a return?
How do I start a return?
Contact customer support with your order number to begin the return process.
Do I have to pay for return shipping?
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to an error on our end.
Can I exchange a product?
Can I exchange a product?
Yes, unopened items can be exchanged within 30 days.
What if I received a damaged item?
What if I received a damaged item?
Reach out to us with photos, and we’ll replace it at no cost.
What if I received the wrong product?
What if I received the wrong product?
Contact support and we’ll send the correct item immediately.
How long does it take to process my refund?
How long does it take to process my refund?
Refunds typically take 3–7 business days depending on your bank.
What if my package was lost or stolen?
What if my package was lost or stolen?
Please contact us. We will do our best to assist you based on carrier policies.